Tom Greatrex – 2014 Parliamentary Question to the Department for Energy and Climate Change

The below Parliamentary question was asked by Tom Greatrex on 2014-04-07.

To ask the Secretary of State for Energy and Climate Change, how much has been disbursed to Ombudsman Services for work relating to the Green Deal in each month since January 2013; and how many complaints relating to the Green Deal have been processed by Ombudsman Services over the same period.

Gregory Barker

I can confirm that DECC pays the Ombudsman Service a fixed quarterly rate to provide Green Deal services, support to DECC and maintain systems, plus an additional fee for each investigation undertaken. The quarterly fixed rate payments work out at £3,333.00 per month.

I would also like to point out that as part of the Government’s transparency initiative DECC publishes summary details of all payments made over £500, including payments to contractors. You can find this information using the following link:

https://www.gov.uk/government/publications?keywords=&publication_filter_option=transparency-data&topics%5B%5D=all&departments%5B%5D=department-of-energy-climate-change&direction=before&date=2013-03-01

The Ombudsman Service has undertaken some casework but this has not resulted in formal complaints or investigations and there have been no investigation charges to the Department.

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