The Marquess of Lothian – 2016 Parliamentary Question to the Home Office

The below Parliamentary question was asked by The Marquess of Lothian on 2016-09-12.

To ask Her Majesty’s Government what is the target length of time for Border Force to process (1) non-European Economic Area passengers, and (2) European Union passengers, at each terminal in Heathrow; and how often that target has been missed in the past six months.

Baroness Williams of Trafford

The service level agreement for passengers arriving at Heathrow for Non-EEA nationals is 95% of queue measures to be less than 45 minutes and for EU/EEA nationals this is 95% of queue measures to be less than 25 minutes.

The data on the Border Force performance against the targets at Heathrow can be found at:

www.heathrow.com/company/company-news-and-information/performance/airport-operations/border-force