Teresa Pearce – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Teresa Pearce on 2016-02-19.

To ask the Secretary of State for Transport, what assessment his Department has made of the effect of staffing of railway stations on (a) passenger safety, (b) passenger assurance, (c) safety of women passengers, (d) disabled passengers, (e) revenue protection and (f) passenger assistance.

Claire Perry

Whilst we regulate Ticket Office opening times through the Ticketing and Settlement Agreement station staffing levels are a matter for operators as we believe that railway operators themselves are best placed to determine how to meet the needs of their passengers. However, it is important that those who need assistance to travel can rely on railway staff to provide this. Each operator is required to participate in the Passenger Assist system which allows disabled passengers to book staff assistance when they require it.

We recognise that passengers can feel very strongly about station staffing hours and we expect all operators to take on board the views of stakeholders before taking any proposal to change such hours forward.