Stuart C. McDonald – 2016 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Stuart C. McDonald on 2016-09-12.

To ask the Secretary of State for the Home Department, whether she has conducted surveys with asylum seekers accommodated under her Compass contracts on what they felt about their (a) housing and (b) treatment by staff.

Mr Robert Goodwill

The overarching purpose of the COMPASS Inspection Regime is to ensure that the accommodation provided is safe, habitable, fit for purpose; that the overall service described in the COMPASS contracts is being delivered and to ensure that Service Users feel safe, secure and know how to raise concerns should they occur.

Following on from the audit into asylum seeker accommodation in Middlesbrough, UKVI have trialled various methods of gathering, recording and responding to service users’ feedback relating to service delivery as part of improving their inspection regime.

Following analysis from the trials conducted UKVI intends to agree a formal process which is to be rolled out across all provider Regions.