Stewart Jackson – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Stewart Jackson on 2015-10-26.

To ask the Secretary of State for the Home Department, what the (a) maximum and (b) average recorded waiting time was for an EU passport holder at customs at London Stansted airport on each day of September 2015; and if she will make a statement.

James Brokenshire

The maximum and average queuing times for EU passport holders at Stansted during the month of September 2015 are given in the attached table. Passenger waiting times at passport control are influenced by a number of factors. These include so called ‘flight bunching’, where a large number of flights arrive within a short period of time, and passengers using non-machine readable documents, which inevitably take longer for Border Force Officers to process. Such documents, which do not have a biometric reader and have a long history of being abused by imposters, need to be manually checked by Border Force Officers.

Border Force and Stansted Airport have jointly invested in 15 new generation E-Gates which are helping to reduce passenger waiting times. Both organisations continue to work together to further improve the passenger experience at Stansted.