Steve McCabe – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Steve McCabe on 2016-09-15.

To ask the Secretary of State for Health, what assessment he has made of the effectiveness of NHS England in achieving high quality community care for all.

David Mowat

Patients rightly expect the highest quality of care from all health and care services they access.

The Care Quality Commission registers and inspects community care providers and community trusts to ensure that they follow a set of fundamental standards of safety and quality below which care should never fall.

The trends in patient satisfaction for community services are tracked and reported monthly through the Friends and Family Test (FFT). The FFT is an important tool that gives patients the opportunity to provide feedback on their experience and helps the National Health Service to drive improvement in the services it provides.

The latest FFT Results from July 2016 showed that 95% of respondents would recommend the services they have used in community services settings.