Stephen Timms – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2016-02-03.

To ask the Secretary of State for Work and Pensions, whether telephones with a direct connection to the universal credit helpline are available to use free of charge in every job centre.

Priti Patel

We no longer have customer access phones in Jobcentres. However, should a claimant need to use a telephone in connection with their claim or job search, they will be given access to a phone by their work coach.