Stephen Timms – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2016-01-21.

To ask the Secretary of State for Work and Pensions, how many calls to his Department’s helpline in 2015 related to universal credit; and what proportion such calls were of the total number of calls.

Priti Patel

There is no single Departmental helpline. The latest available figures showed that 47 million calls were answered across all DWP telephony service lines during 2015. In the same period, 400k calls were answered by Universal Credit Agents, equating to 0.9% of total calls.