Stephen Timms – 2015 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2015-02-12.

To ask the Secretary of State for Work and Pensions, what targets his Department has is place for processing customer claims for (a) income support, (b) jobseeker’s allowance, (c) employment and support allowance and (d) universal credit.

Esther McVey

The Department currently uses a suite of measures to track and manage the timeliness of processing for the range of benefits it administers. These measures are supported by business information systems and used to help manage and improve performance. Going forward, the Department plans to retain these measurements for working age benefits and is developing a processing time measure for Universal Credit along similar lines.