Stephen Timms – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2014-04-10.

To ask the Secretary of State for Work and Pensions, what representations he has received from charities and community organisations on the removal of warm phones from Jobcentre Plus offices.

Esther McVey

The Department has received a number of enquiries from charities and community organisations on the removal of Customer Access Phones.

They have all been reassured that claimants will still have access to a telephone when necessary.

Jobcentres provide face to face support for claimants. After the removal of Customer Access Phones, claimants who require access to a phone in connection with their benefit or job search will be given controlled access to a telephone in a Jobcentre.