Stephen Timms – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2014-03-27.

To ask the Secretary of State for Work and Pensions, what guidance was given to Jobcentre Plus offices on supporting people internally rather than externally following the recent removal of warm phones.

Esther McVey

Jobcentre plus staff continue to fully support vulnerable claimants with benefit claims and job search. All offices are introducing an assisted service when customer access phones are removed.