Stephen Doughty – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Doughty on 2016-03-07.

To ask the Secretary of State for Work and Pensions, how many complaints have been received about services at (a) Penarth and (b) Cardiff Jobcentre Plus in the last 12 months; and what the general subjects of those complaints were.

Priti Patel

In the last 12 months 8, 34 and 88 complaints have been received at Penarth Jobcentre, Alexander House Jobcentre, Cardiff and Charles Street Jobcentre, Cardiff, respectively.

The general subjects of complaints were: the relevance of information provided; whether claimants were treated with respect; the fairness of DWP policies; accessibility of the Department’s systems and services; whether it took too long to deliver the service and whether the Department got it wrong.