Sarah Wollaston – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Sarah Wollaston on 2016-09-05.

To ask the Secretary of State for Transport, how many unanswered telephone calls the National Maritime Operations Centre has each day.

Mr John Hayes

Her Majesty’s Coastguard does not record the number of unanswered routine telephone calls at the National Maritime Operations Centre or at any of the Coastguard Operations Centres within the national network.

It should be noted that there is a robust system, in line with the Public Emergency Call Service (PECS) Code of Practice, to ensure that ‘999’ calls to Centres within the network are answered. This is through a cascade system across the network and if necessary to other emergency services.