Royston Smith – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Royston Smith on 2016-02-29.

To ask the Secretary of State for Health, if he will take steps to improve the level of expertise and knowledge amongst 111 NHS staff.

Jane Ellison

As part of the process of moving to a new integrated urgent care service, accessed through the 111 telephone number, NHS England has established a Workforce Development Programme. This includes the development of a competency framework, which will set out the skills, behaviours and competencies needed for both clinical and non-clinical staff to continually improve the safety and quality of patient care. In addition, NHS England’s NHS 111 Workforce Investment Fund is supporting a number of projects that will test and evaluate a number of initiatives for improving the effectiveness of the NHS 111 workforce.