Royston Smith – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Royston Smith on 2016-03-21.

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that reforms of the welfare system are communicated clearly to recipients of welfare payments.

Justin Tomlinson

DWP communicates reforms of the welfare system to recipients of welfare payments in advance of the change and using the most appropriate channel including on-line, face to face, telephone and in writing.

To ensure that these communications are clear we follow pre-defined standards that meet accessibility requirements, are readable and easy to act on. We test products to confirm this.