Royston Smith – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Royston Smith on 2016-03-01.

To ask the Secretary of State for Transport, if he will take steps to reduce the time taken for the DVLA’s Drivers Medical Group department to return driving licences to applicants.

Andrew Jones

The Driver and Vehicle Licensing Agency (DVLA) has made a number of improvements in the way it deals with medical cases. Extra caseworkers have been employed and more medical advisers are being recruited.

The DVLA deals with telephone enquiries from drivers who are working abroad or who have a job offer pending as a priority. Also, a dedicated team has been established to ensure that customers challenging a licensing decision, are dealt with as quickly as possible. All applications for first vocational driving licences where a medical condition is declared are dealt with as a priority.

These changes are part of an ongoing programme of work which will continue to introduce improvements. Future changes include the introduction of a digital service channel and a review of how complex cases are handled. The changes will help to significantly speed up the process for both motorists and medical professionals.