Roger Godsiff – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Roger Godsiff on 2014-06-12.

To ask the Secretary of State for Work and Pensions, what guidance he gives to jobcentre staff on informing jobseekers of cancellation of their jobseeker’s allowance claim.

Esther McVey

All jobcentre staff have access to comprehensive and clear procedures, guidance and learning which equips them to advise customers appropriately

Additionally, everyone claiming Jobseeker’s Allowance is provided with information about the conditions under which it is paid and the potential consequences of not complying. Where a doubt is identified and the case is to be referred to a decision maker, this is explained to the claimant and information provided about what will happen next.

If a sanction or disallowance is applied or the Jobseeker’s Allowance claim is cancelled, the claimant is notified of this in writing.