Robert Buckland – 2014 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Robert Buckland on 2014-06-04.

To ask the Secretary of State for Health, what steps he is taking to raise awareness among service users of how to navigate the complaints systems in health and social care.

Dr Daniel Poulter

The Department is working with partners across the health and care system to make improvements to complaints handling. This includes Healthwatch England working to improve the information and advice that people receive when they need support to raise a concern or make a complaint. It also includes working with the Care Quality Commission as they develop their inspection methodology across health and social care so it places greater emphasis on listening to, and learning from, complaints as well as other sources of patient feedback. A single legislative framework exists for complaints handling to ensure consistency across the health and social care system.