Richard Burden – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Richard Burden on 2016-04-08.

To ask the Secretary of State for Transport, what arrangements Highways England have agreed with Amey to provide services for Area 7 of the network on (a) reporting to Highways England, (b) monitoring fulfilment of that contract and (c) options for early termination.

Andrew Jones

For Area 7, Amey will report to Highways England on a monthly basis using robust bespoke performance management. This is designed to drive continuous improvement and ensure compliance with their Maintenance and Response (M&R) Contract, using a combination of quantitative metrics and performance indicators.

Amey will also be subject to an annual review and, every three years, a full Service Review will be carried out on the appropriateness of the service required and the method of payment.

The M&R Contract includes provision for early termination for poor performance. Highways England will monitor the response to poor performance and invoke appropriate action through an escalation process which includes the right for Highways England to bring in another contractor if performance is not addressed satisfactorily. Continued poor performance may lead to early termination.