Phil Boswell – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Phil Boswell on 2016-01-13.

To ask the Secretary of State for Work and Pensions, what the value is of the personal independence payment assessment contract with ATOS; what the main key performance indicators (KPIs) are under that contract; and what the (a) financial and (b) other penalties are for failure to meet KPIs.

Justin Tomlinson

The Department has two Personal Independence Payment (PIP) contracts with Atos, each covering a geographical area. North of England & Scotland (Lot 1) has a value of £206,703,507. London & South of England (Lot 3) has a value of £183,894,556.

There are a number of Service Levels (Key Performance Indicators are not used in PIP contracts) which Atos are required to deliver to meet the Department’s service requirements. These are detailed in the attached Annex 1. In addition, a number of interim Service Levels have been introduced to address specific performance targets.

In the event Atos fail to achieve a key service level, contracts provide for Service Credits to be applied. Service Credits are a contractual remedy applied to Atos to recognise the loss of service received and to ensure any performance issues are rectified quickly.