Phil Boswell – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Phil Boswell on 2015-10-30.

To ask Mr Chancellor of the Exchequer, what recent steps HM Revenue and Customs has taken to shorten waiting times for customers.

Mr David Gauke

In the summer, HM Revenue and Customs (HMRC) recruited 3,000 additional staff into customer facing teams. The recruitment process included bringing people in on contracts to work in the evenings and at weekends, thus building capacity to handle calls outside of normal working hours.

HMRC have also implemented their biggest ever training programme, ensuring that customer support teams can move across a wide range of work according to customer demand.