Peter Kyle – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Peter Kyle on 2016-09-06.

To ask the Secretary of State for Transport, pursuant to the Answer given by the then Prime Minister, on 29 June 2016, Official Report, column 1294, when his Department will confirm details of the additional compensation to be offered to Southern Rail passengers following the recent strikes and disruption to the regular timetable.

Paul Maynard

The Department is currently reviewing compensation options and a decision will be made in due course. Govia Thameslink Railway already offers passengers Delay Repay, one of the most generous compensation schemes in Europe, and customers can claim for disruption against Southern’s permanent timetable.

Looking forward, we have just confirmed that the provisions of the Consumer Rights Act will apply to the rail industry in full from October 2016.

We will set out further plans shortly.