Peter Kyle – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Peter Kyle on 2016-07-11.

To ask the Secretary of State for Transport, what progress has been made by his Department and train operating companies on ensuring compliance with the relevant legislative provisions by the expiry date of the (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Amendment) Order 2016 in October 2016.

Claire Perry

It is for the rail industry to ensure compliance with the requirements of the Consumer Rights Act when the services provisions of the Act come into force. Train companies, working with the Association of Train Operating Companies (ATOC), are currently reviewing their working practices to ensure that this is the case. The Office of Rail and Road (ORR) is a statutory enforcement body for the Consumer Rights Act for this sector.

The Department for Transport, ATOC and the ORR are working together to co-ordinate industry wide improvements in the way that rail passenger compensations schemes are publicised and administered.