Peter Kyle – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Peter Kyle on 2016-04-12.

To ask the Secretary of State for Transport, what assessment he has made of the effectiveness of the Office of Rail and Road on improving those practices of train operating companies which relate to compensation for delays.

Claire Perry

The Office of Rail and Road (ORR)’s response to the Which? super complaint into passenger compensation, published in March this year, included consideration of the regulatory landscape and other government interventions. As a result of this investigation, the ORR plans to publish a revised regulatory statement in June this year to clarify the requirements on train companies to provide good information about compensation in the event of delays, to support future enforcement of the “Information for Passengers” license condition.

My Department is working closely with the ORR and the Association of Train Operating Companies to bring about improvements to passenger compensation. The Department for Transport will respond to the ORR’s report into the Which? super complaint in the summer of 2016.