Paul Flynn – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Paul Flynn on 2016-03-23.

To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the ability of prospective claimants to complete the online application form for universal credit; and if he will estimate the number of eligible claimants who have failed to claim due to the complexity of that application form.

Priti Patel

The Universal Credit online application form is designed around user needs and over 90% of claims to Universal Credit have been made online. People without digital skills will be offered support to make and manage their Universal Credit (UC) claim online, and to acquire and to improve their digital skills. A telephone helpline is also available for claimants who cannot use the online service.

We have no evidence of any eligible claimants who have failed to claim due to the complexity of the Universal Credit application form.