Paul Blomfield – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Paul Blomfield on 2016-02-19.

To ask the Secretary of State for Business, Innovation and Skills, pursuant to the Answer of 11 February 2016 to Question 25611, on employment: telephone services, if he will commission an assessment of the outcome for workers of the transfer of the functions of the Pay and Work Rights Helpline to Acas from 1 April 2015.

Nick Boles

There is currently no plan to undertake a formal assessment of the outcome for workers regarding the transfer of the functions of the Pay and Work Rights Helpline to Acas.

Acas regularly monitor and test the service to help continually improve the customer journey.