Nicholas Brown – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Nicholas Brown on 2016-02-01.

To ask the Secretary of State for Transport, what steps he is taking to ensure train companies have simple and easily comprehensible ticketing policies and offer the cheapest ticket for any requested journey.

Claire Perry

Rail passengers are protected by the National Rail Conditions of Carriage and also the terms of the Ticketing and Settlement Agreement (TSA), an inter-operator agreement that governs, among other things, the retail of rail tickets. These provisions safeguard passengers’ interests by requiring train operators to provide clear information and to sell the most suitable ticket for their journey. This will, in many cases, be the cheapest ticket. Operators are required, under the terms of the TSA, to ask sufficient suitable questions in order to ascertain and sell the best ticket for each passenger’s needs.

In a response to my challenge in December 2014, the rail industry worked with the Office of Rail and Road (ORR) to develop a Code of Practice on Retail Information, published in March 2015. The ORR wrote to all train operators in May 2015 to establish levels of compliance with the Code and published an update on progress in September 2015.