Nicholas Brown – 2016 Parliamentary Question to the Department for Energy and Climate Change

The below Parliamentary question was asked by Nicholas Brown on 2016-01-20.

To ask the Secretary of State for Energy and Climate Change, what steps the Government is taking to improve the process of switching suppliers for customers with prepayment meters.

Andrea Leadsom

The Government is working with Ofgem on a programme of work to radically overhaul the change of supplier process for gas and electricity customers and deliver reliable next day switching.

The Government’s commitment to ensuring every home in Britain is offered a smart meter by the end of 2020 will enable quicker and easier switching for all customers, including those with pre-payment meters. A number of suppliers are already offering or trialling smart pre-payment services to consumers.