NEWS STORY : Ofgem Names 17 Energy Companies Failing Consumers
STORY
Ofgem, the Government regulator for the energy industry, has named seventeen companies that it states are failing consumers. A spokesperson for the regulator said:
“From eligible customers who are missing out on free gas safety checks through to companies not identifying vulnerable customers to be offered obvious support on the Priority Services Register, this robust review has highlighted that suppliers need to do more to support consumers.”
The companies causing the most concern were named as:
Good Energy, Outfox, SO Energy, TruEnergy, Utilita, E (Gas & Electricity), Ecotricity, Green Energy UK, Octopus and Shell.
A spokesperson for Energy UK, the trade association for the energy industry, said:
“Our members have responded swiftly to Ofgem’s review – including providing additional documentation to demonstrate where processes were already in place, and will continue to look at all the ways they can make sure people get the help and support they need.”
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