Neil Coyle – 2015 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Neil Coyle on 2015-11-04.

To ask the Secretary of State for Work and Pensions, when his Department plans to update guidance to Jobcentre Plus staff on claimants that report suicidal thoughts; and how such existing guidance is made available to those staff.

Priti Patel

The Department for Work and Pensions (DWP) takes seriously any declarations of intention to attempt suicide or self harm that are made by its customers. There is a clear, detailed action plan that staff must follow if a customer declares an intention to kill or harm themselves and DWP provides guidance to help its staff deal with these incidents. The policy, procedures and guidance are reviewed regularly to ensure that they continue to meet their objectives and to identify areas for improvement.

DWP raises staff awareness through its own internal communication channels whenever guidance is reviewed and updated. This messaging ensures that related products such as learning and development for staff are also reviewed and updated concurrently.