Navendu Mishra – 2022 Speech on West Coast Main Line Services

The speech made by Navendu Mishra, the Labour MP for Stockport, in the House of Commons on 15 December 2022.

I declare an interest and refer the House to my entry in the Register of Members’ Financial Interests. I congratulate the hon. Member for Ynys Môn (Virginia Crosbie) on securing the debate. This is an issue that impacts hundreds of MPs, because the rail service that Avanti delivers connects us all.

I agree with the hon. Member’s closing remarks. If we were to think of a company that symbolised rip-off rail, Avanti would be the first to come to mind. It has a habit of blaming everyone when it comes to its failure. Poor management, expensive tickets, an unreliable service and trains that are not maintained or cleaned properly are all issues. I hope to cover some of them. I will not take too much of the House’s time.

My inbox is often full of people complaining about cancellations, uncertainty, lost business and students unable to go to their university or college because of the poor service provided by Avanti. It seems that one unifying factor around Avanti is that it is pretty much universally disliked. Whether passengers, businesses, staff members who work on its trains or those who supply the trains, everyone seems to have something to say about Avanti and it is almost always negative.

I know the Minister on a personal level and know that he is a hard-working Member of Parliament. A couple of weeks ago, I raised with him that TransPennine Express, which is experiencing similar problems on the network, is owned by FirstGroup, which owns 70% of the Avanti franchise. The Government should hold FirstGroup to account for the failures on Avanti, which are being replicated on TransPennine Express, because this is simply not good enough. It is not acceptable. I have tabled a number of written parliamentary questions on the subject. The fact is that Avanti has damaged the economy in my constituency as well as the wider north-west region.

In my intervention, I referred to the 175 catering roles that Avanti has axed, but there are even more problems when it comes to catering on trains. The equipment is often faulty, so passengers cannot pay with a card. Sometimes, they only take card and not cash—it depends on the train and what equipment there is.

The trains seem to be frequently understaffed. We have heard about the issues with drivers on Avanti. Having spoken to many people who work for Avanti West Coast, the reality is that senior management are viewed as toxic by members of staff. I prefer to travel by train rather than drive to London. My experience as a customer is almost all negative.

The debate is about west coast main line services, so I will not delve too much into ticket office closures, but my views are on record about ticket office closures and the support that those offices provide to people with mobility issues and those who might need extra help at a station. We need a wider debate next year about the value of ticket offices at railway stations.

A lot has been said about drivers and people who work on the trains, and I want to reference the “Justice for Cleaners” campaign. Last week I was outside the Department for Transport when shop stewards from the RMT handed in a letter to the Department regarding extremely low pay, long hours and the difficult jobs that cleaners do on the railway. Avanti does not have a good reputation. Those who have travelled on its trains will have seen that often they are not clean, they seem to be unhygienic and the toilets are in a terrible state.

During the pandemic, we all were happy to clap for cleaners and key workers, because they kept us safe and did a difficult job. Sadly, many cleaners across the world lost their lives during the pandemic because of the exposure they faced. Atalian Servest has the contract for Avanti West Coast. It is well known for low pay and long hours. A friend of mine—I would not like to name her—lives in my constituency, and I knew her son. Sadly he is not with us any more. She works as a cleaner on the railway, and I often bump into her on the journey from Westminster back to Stockport. We need to make sure that they get decent pay so that they do not have to rely on food banks. Research by the RMT shows that one in 10 railway cleaners are using food banks. One quarter of cleaners are skipping meals, and one in three are reliant on credit cards to survive. A shocking 84% of railway cleaners are struggling to make ends meet. Those figures are staggering.

A lot is said about collective bargaining, but if we look at the staffing model for the railways, we see that cleaners often tend to be some of the lowest-paid people. Inflation is at almost 11%, thanks to economic mismanagement by the Government, and those people are often on zero-hours contracts or low pay. We need to make sure that they are on a minimum of £15 an hour and get proper sick pay, travel facilities and a decent pension. It is not much to ask for in one of the richest economies in the world that people who clean our trains are paid a decent wage.

I noticed that earlier this week during Prime Minister’s questions, there was a question from a Conservative MP about the shocking state of the Avanti West Coast franchise. The Prime Minister said:

“My right hon. Friend is absolutely right about the unacceptable deterioration in the quality of Avanti’s service.”—[Official Report, 30 November 2022; Vol. 723, c. 898.]

I am glad that the Prime Minister is aware of what is faced by the millions of people who have to travel on Avanti. I know that the Minister sent a comprehensive letter to MPs this afternoon. In my view, it does not go far enough, but I am grateful to him for that correspondence.

As I have the Minister’s attention, I highlight the fact that I wrote to the Secretary of State for Transport on 29 November with a series of questions. I have not received a response. I have tabled a written question seeking a response, so I hope he can help me get a response to that letter.

I will finish on the point that the root cause of the failures with Avanti, but also with TransPennine Express and other rail companies, is privatisation. These firms prioritise profit extraction over public service and connectivity. Avanti has terrible customer service, and it prioritises profit extraction over fair pay for its staff and the people who work on its trains, such as cleaners. Public transport is a public service. Having good public transport links is excellent for our environment, air quality, connectivity, economic growth other such issues. We really do need better.

This might be a rare occasion when I entirely agree with a Member on the Government Benches, but I entirely agree with the hon. Member for Ynys Môn that Avanti should not be allowed to run the franchise beyond April next year. We need to make sure that the Government do not extend the contract and that the franchise goes back into public ownership, so that it is run for people and the planet, rather than for FirstGroup shareholders to feed off. I will finish there. I could say a lot more, and I apologise for stepping out earlier—please forgive me, Madam Deputy Speaker. Once again, I thank the hon. Member for securing this debate, and I look forward to the other contributions.