Mr Gareth Thomas – 2014 Parliamentary Question to the Department for Work and Pensions
The below Parliamentary question was asked by Mr Gareth Thomas on 2014-03-18.
To ask the Secretary of State for Work and Pensions, what proportion of disability living allowance claims took longer than 40 days to process in each of the last three years for which data is available.
Mike Penning
Please see the table below showing the percentage of Disability Living Allowance (DLA) new claims, for Normal Rules (NR), that took longer than 40 days to process. Claims not yet processed within 40 days, include cases where we are awaiting additional information from the claimant and/or medical evidence.
|
2012/13 |
|
|
Volume of Claims Cleared |
402,861 |
|
Volume of claims cleared after 40 working days |
89,678 |
|
% of DLA New Claims (NR) |
22.3% |
Prior to 2012/13 the measure reported against was an Actual Average Clearance Time (AACT). This is the cumulative clearance days divided by the number of cleared events within the reporting period.
Please see the table below for 2010/11 and 2011/12:
|
2010/11 |
2011/12 |
|
|
Volume of Claims Cleared |
431,572 |
412,556 |
|
AACT (Level 37.7 days) |
30.3 |
27.2 |
Notes:
The reported figure only relates to DLA (NR) new claims. NR claims are those where the claimant is not terminally ill and the normal rules of entitlement therefore apply.
The figures above cover the period from 1st April to 31st March and shows the national position including working age and child claimants.
The AACT level (37.7 days) shown in the above table is a measure based on a prior year’s performance.
We have not provided data for 2013/14 due to not having a full financial year available at this time.
Source:
Source: Department for Work and Pensions – RDA 80123 report – DLA Management Information Statistics
