Matthew Offord – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Matthew Offord on 2014-04-09.

To ask the Secretary of State for Work and Pensions, how the universal credit local support services framework supports claimants who may require extra support in accessing universal credit.

Esther McVey

We recognise that some people will need help with the new demands of UC. This could include understanding the new system, help with getting online, and help with managing on a monthly budget and paying rent.

Central to the Local Support Service Framework is the “Delivery Partnerships Approach” under which DWP and local authority managers and service providers (such as Social Landlords and Charities) will work together to agree upon delivery of services at the local level. This will enable the provision of a joined-up, holistic service for claimants with complex needs and a “coherent claimant journey” for helping the claimant move from welfare dependency. Wherever appropriate, this may also result in work readiness for each claimant.