Mark Hendrick – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Mark Hendrick on 2016-09-14.

To ask Mr Chancellor of the Exchequer, what processes his Department has in place to review decisions made by Concentrix which resulted in the suspension of tax credits.

Jane Ellison

Information about the assurance review process can be found within the Concentrix contract at: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7

HM Revenue and Customs monitors the financial accuracy of Concentrix decisions using the Quality Assurance Framework as part of the contract. This assures the delegation of Commissioner’s Powers is discharged correctly by Concentrix to provide customers with the correct tax credit awards. This involves HMRC reviewing a monthly sample of 500 cases where a decision has been made by Concentrix to amend a tax credit award and assuring the accuracy level of those decisions. The assurance approach is set out within sections A38 and A39 of the contract.

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