Mark Hendrick – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Mark Hendrick on 2016-01-20.

To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 19 January 2016 to Question 22263, what procedures, budgets and facilities are in place to compensate tax credit claimants for the cost and inconvenience of losing supporting documents confirming identity and finances lost by the Tax Credit Office.

Mr David Gauke

HM Revenue and Customs (HMRC) policy in respect of compensation payments is that they will consider refunding any reasonable costs that customers may have incurred due to their mistakes and/or unreasonable delays. If HMRC actions are judged to have affected a customer particularly badly, they may pay a small amount to acknowledge their mistake and for any worry or distress they may have caused. These payments are made out of the public purse and are not intended to put a monetary value on any worry and upset.