Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-09-02.

To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of cases of each risk type completed by SYNNEX-Concentrix under its contract with HM Revenue and Customs relating to error and fraud.

Mr David Gauke

Since mid-October 2015 there has been 120 instances where Concentrix has not fully met the performance standards set out in the contract out of a total of 1625.

The estimate of commission paid for the HM Revenue and Customs’ contract with SYNNEX-Concentrix relating to error and fraud is £15.8m since the start of the contract to date.

SYNNEX-Concentrix under its contract with HM Revenue and Customs have completed around 308,718 undeclared partner cases, 198,422 work and hours cases and 152,771 child care cases.