Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-09-02.

To ask Mr Chancellor of the Exchequer, how many performance failures have been incurred by contractors under the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs.

Mr David Gauke

Since mid-October 2015 there has been 120 instances where Concentrix has not fully met the performance standards set out in the contract out of a total of 1625.

The estimate of commission paid for the HM Revenue and Customs’ contract with SYNNEX-Concentrix relating to error and fraud is £15.8m since the start of the contract to date.

SYNNEX-Concentrix under its contract with HM Revenue and Customs have completed around 308,718 undeclared partner cases, 198,422 work and hours cases and 152,771 child care cases.