Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-01-29.

To ask Mr Chancellor of the Exchequer, whether Concentrix has met its targets set in its service level agreement.

Mr David Gauke

In HM Revenue and Customs’ contract with Concentrix there are three Key Performance Indicators. These cover post and telephony expectations, and all three are currently being met. There is also one Quality Performance Indicator, where the most recent indicative result is 95.2% against an expectation of 97%.