Lord Wills – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Lord Wills on 2016-03-03.

To ask Her Majesty’s Government how many meetings they have had in the last three years with the Chief Executive of the Go-Ahead Group about its operation of its Southeastern rail franchise in respect of (1) health and safety, (2) passenger satisfaction, and (3) responsiveness to customer complaints.

Lord Ahmad of Wimbledon

Senior officials meet with the Chief Executive of the Go-Ahead group on a quarterly basis to discuss the operation of all franchises under their control. Meetings discuss the overall performance of the franchises operated. Health and Safety for the industry is overseen by the Office of Rail and Road.