Lord Morrow – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Lord Morrow on 2014-06-12.

To ask Her Majesty’s Government what is the estimated current backlog of persons waiting to be assessed by Atos Healthcare for (1) Employment Support Allowance, and (2) Disability Living Allowance, broken down by region of England, Scotland, Northern Ireland and Wales; what action they are taking to address the backlog; and on what evidence they base their attribution of the delays to failings within Atos.

Lord Freud

The table below shows outstanding Employment and Support Allowance new claims, existing Employment and Support Allowance recipients awaiting a review and Incapacity Benefit claimants awaiting reassessment, at the end of April 2014 for England, Scotland and Wales. The figures exclude cases referred to Atos Healthcare where the claimant has yet to return their ESA50 questionnaire.

* Note: figures are based on operational management information received from Atos Healthcare and are rounded to the nearest thousand.

The total Disability Living Allowance claimants’ awaiting an assessment at the end of April 2014 nationally was 800. Figures are based on operational management information received from Atos Healthcare and are rounded to the nearest hundred.This information is not routinely collated to regional area.

The Department for Social Development in Northern Ireland has a separate contract with Atos Healthcare for the delivery of assessments in Northern Ireland. Therefore, questions relating to waiting times in Northern Ireland should be addressed to the Minister for Social Development in Northern Ireland.

We are working closely with our supplier to deliver the best possible service for claimants, driving up performance and quality to help reduce waiting times and process claims as quickly as possible. We are continuing to monitor and robustly manage this contract.

Identification by the Department of a reduction in Atos Healthcare’s quality led to decisive action in the form of a retraining and re-accreditation exercise and an overhaul of audit arrangements when we instructed Atos Healthcare to introduce an improvement plan in July 2013. The quality of reports provided by Atos Healthcare has improved significantly but the Department continues to monitor quality closely.