Speeches

Lord Mendelsohn – 2014 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Lord Mendelsohn on 2014-03-24.

To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Transport and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

Baroness Kramer

The information requested regarding the conduct of customer, user and satisfaction surveys across the Department for Transport and its agencies in the last 12 months is as follows:

Survey Comissioned by Board Reported to Board
DVLA
Customer Satisfaction Survey 2012-13 Yes Yes
VOSA
ATF Satisfaction Survey Yes Yes
PSV operators survey
MOT modernisation user survey
User evaluation of communications – operators
User evaluation of communications – MOT
MCA
UK Ship Register Yes
Survey and Inspection Regime Yes
Seafarer Certifcate of Competency Yes
Seafarer Certificate of Equivalent Comeptency Yes
HA
National Road User Survey Yes
Area Road User Survey x7
DSA
Car driving test candidates x2 Yes
Motorcycle driving test candidates x2 Yes
LGC/PCV driving test candidates Yes
Approved driving instructors x2 Yes
Approved motorcycle training bodies
Potential driving instructors
Trainers on the ORDIT register
Trainers on the voluntary LGV/PCV register

Glossary

ATF Authorised Testing Facility
DSA Driver Standards Agency
DVLA Driver and Vehicle Licensing Agency
HA Highways Agency
MCA Maritime and Coastguard Agency
PSV Public service vehicle
VCA Vehicle Certification Agency
VOSA Vehicle and Operator Services Agency
LGV Large goods vehicle
PCV Passenger carrying vehicle
ORDIT Online register of driving instructors