Lord Mendelsohn – 2014 Parliamentary Question to the Attorney General

The below Parliamentary question was asked by Lord Mendelsohn on 2014-03-11.

To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Attorney General’s Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

Lord Wallace of Tankerness

The Treasury Solicitor’s Department (TSol), which provides legal services to a number of government departments and bodies, conducted an annual client satisfaction survey in January 2014 The outcome of the survey was reported to the TSol Board and is one of the measures agreed with TSol by HM Treasury.

The Crown Prosecution Service (CPS) are conducting a survey of victims of crime who had received the revised victim communication and liaison scheme which is currently being piloted by three CPS Areas. The survey is still ongoing but will feed into the evaluation of the pilots later this year.

There have been no other external customer, user or satisfaction surveys conducted by the Law Officers’ Departments during the past 12 months.