Lord Condon – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Lord Condon on 2016-06-08.

To ask Her Majesty’s Government, in the light of the disruption to rail passengers in Kent on 6 June, what action they are taking to ensure a more reliable service for rail passengers travelling between Kent and London terminals.

Lord Ahmad of Wimbledon

My Hon Friend, the Parliamentary Under-Secretary of State for Transport, Claire Perry MP, as Rail Minister, chairs a monthly meeting with Network Rail, train operators in the South East, Transport Focus, and Department for Transport officials. This group monitors performance and passenger experience and it is absolutely committed to identifying improvements and ensuring rail passengers see the benefits of these improvements being delivered. Network Rail and Southeastern both need to show much greater improvement in their ability to fix faults quickly and communicate with their passengers more effectively. The Department will ensure that lessons are learned from the disruption in Kent that day.