Kirsten Oswald – 2016 Parliamentary Question to the Ministry of Defence

The below Parliamentary question was asked by Kirsten Oswald on 2016-06-10.

To ask the Secretary of State for Defence, what interim milestones he has set for the armed forces to improve their response time to complaints to the target level of 90 per cent closed within 24 weeks.

Mark Lancaster

The Secretary of State for Defence has set no interim milestones. The single Services continually monitor and assess the performance of the service complaints system to learn lessons, and to understand what might be causing Service personnel to make complaints. Where it is identified that there are issues that are causing undue delay in the resolution of complaints, action can be taken to prevent this from occurring in the future.