Kirsten Oswald – 2016 Parliamentary Question to the Ministry of Defence

The below Parliamentary question was asked by Kirsten Oswald on 2016-04-27.

To ask the Secretary of State for Defence, with reference to his Department’s press release, A new pay model for the Armed Forces, published on 7 January 2016, what assessment he has made of the potential effect of the reformed pay structure on the number of complaints about terms and conditions received through the service complaints process.

Mark Lancaster

The changes associated with the new Armed Forces pay model have been extensively communicated, both prior to and since their announcement in January. These communications are expected to address a significant proportion of the questions and concerns that might otherwise have been raised as service complaints. Whilst it is impossible to predict how many service complaints might be raised, planning is in place for a means of dealing with them if they do arise in volume in a way that is fair, effective and efficient and does not overwhelm the system.