Kelvin Hopkins – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Kelvin Hopkins on 2016-03-03.

To ask the Secretary of State for Transport, what assessment he has made of the potential effect on passenger safety and security of (a) the extension of driver-only operation on rail services operated by Govia Thameslink Railways Ltd and (b) the closure of ticket offices serving those services.

Claire Perry

The safety of passengers and rail users is paramount on the railway and the Department for Transport would never do anything to put passengers at risk.

Driver-only operation is already in safe use on almost a third of rail services in Great Britain and has been for up to 30 years and we think that it can help to improve the service to passengers. By giving responsibility to the driver to operate the doors, the other staff on board the train could provide a better face-to-face service for passengers. Whilst we regulate Ticket Office opening times through the Ticketing and Settlement Agreement station staffing levels are a matter for operators, as we believe that railway operators themselves are best placed to determine how to meet the needs of their passengers. However, it is important that those who need assistance to travel can rely on railway staff to provide this. Each operator is required to participate in the Passenger Assist system which allows disabled passengers to book staff assistance when they require it.

We recognise that passengers can feel very strongly about station staffing hours and we expect all operators to take on board the views of stakeholders before taking any proposal to change such hours forward.