Kelvin Hopkins – 2016 Parliamentary Question to the Department for Energy and Climate Change

The below Parliamentary question was asked by Kelvin Hopkins on 2016-02-08.

To ask the Secretary of State for Energy and Climate Change, what the Government’s policy is towards the Big Six energy companies that seek to outsource or offshore directly employed jobs in retail operations; and if she will make a statement.

Andrea Leadsom

It is important we have a vibrant, dynamic energy market where energy companies work hard to attract customers though customer service as well as price. The management of retail operations, such as answering enquiries and addressing complaints from their consumers, however, are commercial matters for the individual companies.