Kate Green – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Kate Green on 2014-06-27.

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 June 2014, Official Report, columns 171W, on children: maintenance, on how many occasions where contingency measures had to be employed by the Department’s Child Maintenance Group (CMG) to support the work of the Child Maintenance Options Service it was the case that call demands exceeded forecasted volumes; how many CMG staff were deployed on each such occasion; and in which office or offices of the CMG these trained contingency staff were located.

Steve Webb

Child Maintenance Group (CMG) staff, based at Barnsley, were used on three, limited duration, occasions (November 2013, January 2014 and February 2014) when call demand exceeded forecasted volumes.

The number of CMG staff engaged in this activity, at any one time, varied between 5 and 20 colleagues for periods ranging from minutes to hours. Most of this activity took place in the CMG Barnsley office. Although, there was a short period, before telephony lines could be transferred, when CMG staff travelled to the Child Maintenance Options office.

CMG staff have been used as contingency only where demand is above the agreed contracted level. This planned approach ensures value for money as we are not paying for long term resource where the forecast shows a short term increase in demand.