Justin Tomlinson – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Justin Tomlinson on 2016-09-14.

To ask the Secretary of State for Transport, if he will take steps to inform rail commuters of the protections available to them under the Consumer Rights Act 2015.

Paul Maynard

It is the responsibility of train operators, as service providers, to ensure that their customers are made aware of their rights to compensation or other redress in cases of service failure or disruption. Train operators’ existing compensation schemes will continue to provide the main means of redress for passengers after 1 October 2016, when the Consumer Rights Act came into force for all transport providers.

Information about the Consumer Rights Act is widely available from the Citizens Advice Consumer Service, consumer organisations and government websites.