Jonathan Lord – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Jonathan Lord on 2016-02-03.

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that season ticket holders are fairly compensated for delays in rail services.

Claire Perry

Delay/Repay is already one of the most generous compensation schemes in Europe and we are committed to improving compensation for delayed rail passengers even further. As the Chancellor stated in his Autumn Statement, we are committed to reducing the time threshold for which passengers can claim from 30 minutes to 15 minutes.

We have already changed the system to get compensation paid in cash, not travel vouchers, and we are putting new compensation obligations like automatic Delay/Repay into future franchise specifications.

We will negotiate hard with rail operators to get even better compensation arrangements for passengers but also focus on ensuring that the trains run on time.